Frequently Asked Questions

Use your username. If you're unsure of it, you can find it by visiting the site mydetails or by using the https://termcast.computing.dcu.ie website. On Termcast, your username will be everything that appears before the "@" symbol.

To reset your School of Computing lab password use this site: https://password.computing.dcu.ie/
To reset your DCU email address password, you can do that at https://www.dcu.ie/iss/dcu-password-reset

Do you type in your username or email address and password but it just brings you back to the start screen? You should email us, support@computing.dcu.ie. Include your username, email address, and the machine ID or the lab ID.

You need to raise a ticket with ISS. You can do that here:https://www.dcu.ie/iss/iss-contact-information
Before you do that, you could try to reset your DCU password. Note you should wait 15 minutes to ensure your change has propagated through the network. https://www.dcu.ie/iss/dcu-password-reset

Gitlab Error: "remote: HTTP Basic: Access denied. The provided password or token is incorrect or your account has 2FA enabled and you must use a personal access token instead of a password."
Solution: You can reset your password by clicking here: https://password.computing.dcu.ie.
Please note that you can set the new password to the same as your current one if you prefer.
Additionally, make sure you're using the correct username when cloning / checking into the repository: https://mydetails.computing.dcu.ie